Group Booking Terms and Conditions
General Group Booking Terms
- The booking deposit is non-refundable.
Hostel Specific Terms & Conditions
The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.
Cancellation / No Show & Reduction in Numbers Policy
We have a 72-hour cancellation policy. This means that if you would like to cancel or change your booking, you have to cancel 3 days before the given arrival time to avoid any charges.
If you don't show up for your booking, your credit card is charged for the 1st night of your stay and the rest of the booking will be cancelled.
Always send your name, reference number and reservation details with your cancellation request. This way the reservation can be found in our system.
Your booking is cancelled when you receive a personal e-mail reply confirming your cancellation. If you do not receive this confirmation it means the cancellation is not processed.
The 5.5% city tax is not included in the price and must be paid on arrival together with the total amount left to pay.
Additional Terms and Conditions
Groups are checked-in at the discretion of our staff and may be subject to additional deposits that are fully refundable at the end of your stay.
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