Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School, College / University, Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Rastita ruutu merkiksi siitä, että olet lukenut säännöt ja ehdot ja että hyväksyt ne.
Varauksen vahvistaminen edellyttää sääntöjen ja ehtojen hyväksymistä.
Varaamalla yli 4 vuorokautta etukäteen voit peruuttaa ilmaiseksi.


14 arvostelua
  • Erinomainen sijainti
  • Täydellinen henkilökunta
  • Fantastinen siisteys
Lue kaikki arvostelut

Kiinteistövälitys Kuvaus

We know how much a meeting can change the meaning of a journey.
Come and share your experiences in a friendly atmosphere at Utopy Hostel!

You will stay in an accommodation of a 15-people dormitory where each traveler is independent thanks to our 'box beds' with electrical outlet, individual lamp, shelving, blackout curtains and a locker at disposal.
You have access to our well thought sanitary area where each of our shower has hooks, a shelve and a mirror.
You will be able to enjoy a large cosy living room to read a good book, play board games with your friends, chilling with your laptop with free WIFI or just have a good chat with the other travelers.
The chat is going well but you are starting to be hungry? No worries, we have a fully fitted kitchen with a cooker, a microwave, a boiler, a coffee machine...that you can use to cook your favorite meals! Pots, pans, spatulas, ... everything you need to share your cooking skills!
And do you know the best part of it?
We have big dining tables inside where you can all enjoy the amazing dish you just made!
We also have washing machines at your disposal (with extra fees).

To enjoy a little bit of sun, you just can hang out in the garden to prepare your next activity in the city, and you have so many options!
Lucky you, Utopy is close to the city center. By walk it’s around 15 min! You are not a fan of walking and you didn’t bring your skateboard? Don’t worry you can rent a bike or even take one of the free buses just in front the Hostel and in that case, it only takes 5 min to arrive in the city center. There, you can enjoy the particular architecture of the city with L’Hôtel du Palais, you can enjoy a surf session at la Grande Plage close to the casino or just take a good sun bath.

To eat after a busy day exploring the city, go enjoy some tapas in Port Vieux and then watch the sunset at la Côte des Basques.
You can then hangout at les Halles to have a good time with your friends at a pub and come back to Utopy to enjoy a good night sleep in your comfortable box bed.

For sure you have a lot more options to discover the Basque Country, you can go to la Rhune for a hike or explore Bidart, Guéthary, Saint-Jean de Luz, Hendaye and even in Spain at San Sebastian thank to the region’s buses network.
If you came with your car we have free parking in the area but if not don’t worry we are not far from the train station and the airport so you will always find busses to come and see us or even walking (25 min).
Everything is made for you to enjoy your stay here as much as possible

We can't wait to meet you!

Utopy Hostel Terms & Conditions:

Cancellation policy:
-7 days before the date of arrival during the period July-August.
-48 hours before outside this period.

Payment upon arrival by cash, credit cards, debit cards.

Taxes not included: 0.50€ per night per person
Breakfast not included.

Reception hours: 9:00 to 17:00
No curfew.
Non smoking.

• In the event of a no-show and no cancellation, the total amount of the reservation will be charged. Staff will also be free to rent the property to other tenants.
• In the event of a shortened stay, the entire stay will be due (except in cases of force majeure).
• Delays on arrival or early departures can under no circumstances give rise to a refund. Transport problems (flights, trains, Uber, etc.) remain the responsibility of the tenant and do not constitute a sufficient reason for obtaining a refund of the reservation.
• To cancel a reservation, the customer is invited to contact Utopy hostel directly at +33(0)7 49 19 84 63 every day of the week between 10 am and 7 pm or by sending an email to
• The cancellation of the reservation is effective upon receipt of an email confirming it. The date of receipt of the cancellation request (by email or telephone) will be the date chosen for the cancellation.

• Staff will ensure that the property is made available in a condition corresponding to its description.
• The tenant has the right to occupy the house in a peaceful and orderly manner. Upon departure, the tenant agrees to leave the property in the same state of cleanliness as he found it on arrival. All fixtures, fittings and furniture in the inventory must be left in the same place where the tenant found them on arrival. Any repair of the installations resulting from negligence on the part of the tenant will be the responsibility of the latter.
• Under no circumstances can the tenant sublet the property, even free of charge. This would render the rental agreement null and void.
• The tenant may not remain in the property or camp around the property after the expiration of the rental period without the permission of the staff. No modification can be made to this contract without the agreement of both parties.
• Check-in is from 2 p.m. The tenant must inform the staff in the event of a late arrival after 5 p.m. Arrival after 5 p.m. is done independently via Whatsapp, the tenant can go to their room, and their welcome is guaranteed.
• Check-out time is, at the latest, 11 a.m on the day of departure.
• The number of tenants cannot exceed the number indicated on the reservation form.
• Any extras (eg washing machine) must be paid at reception before using the service.
• The Utopy hostel is not suitable for families with children and is not accessible to minors.
• The staff reserves the right to cancel the rental agreement at any time for disrespectful behavior against the rules of the hostel, staff or other tenants.
• For your safety, the hostel is sometimes monitored by surveillance video.
• The presence of animals in the premises is prohibited. Any tenant who does not respect this rule cancels their rental agreement.

Utopy hostel assumes no responsibility for the theft, loss or damage of personal belongings of tenants.

Force majeure
Utopy hostel cannot be held responsible with regard to its customers in the event of non-performance of its obligations due to an event of force majeure. Are considered as force majeure or fortuitous event those usually recognized by the jurisprudence of the French Courts and Tribunals.

Computing and Freedom
• Pursuant to Law L.78-17 of January 6, 1978, the customer is informed that the nominative information communicated to Utopy hostel is subject to computer processing, unless expressly opposed by him.
• The customer has at any time a right of access, rectification or deletion from Utopy hostel.
• The information requested from you when booking is essential for the proper processing of your request. This information is only intended for Utopy hostel. Utopy hostel undertakes not to communicate the information you have entrusted to it to any third party.

Applicable right
Any complaint or dispute relating to the terms and conditions for booking a stay are subject to French law. Only the Bayonne District Court will have jurisdiction. Tarkastele kiinteistön sääntöjä

Tarkista saatavuus


  • Ilmainen intenetyhteys
  • Ilmainen pysäköinti
  • Ilmainen WiFi
  • Vuodevaatteet sisältyvät
  • Follows Covid-19 sanitation guidance
  • Hiustenkuivaajat
  • Jääkaappi
  • Keitin
  • Keittiö
  • Kuivain
  • Kuumat suihkut
  • Lukkokaapit
  • Lukulamppu
  • Microwave
  • Pesukone
  • Pysäköinti
  • Pyyhkeet eivät sisälly hintaan
  • Työvälineet
  • Ulkoterassi
  • Yhteinen huone
  • 24 h turvapalvelu
  • Express check-in / out
  • Intenetyhteys
  • Matkatavarasäilytys
  • Pesulapalvelut
  • Polkupyörän vuokraus
  • Pyyhkeitä vuokrattavissa
  • Siivous
  • Vastaanotto (rajoitettu aukioloaika)
Ruoka ja juoma
  • Teen-/kahvinkeittomahdollisuus
  • Lautapelit
  • Wi-Fi